Thank you for shopping at EcoDirect! If you received a damaged item or need to issue a return, please fill out the form below. Once you have filled out the form, you will be contacted by our RMA or claims specialist with further instructions.
Please note for RMA’s:
Returns subject to a 20% restock fee.
Freight shipments are subject to approval and will require review.
You will be responsible for shipping your return to EcoDirect.
Returns must be initiated within 30 days of receipt.
Products must be received within 30 days of return merchandise authorization or return merchandise case will be closed.
Products must include all components originally shipped with the item (cables, hardware, etc) and in original packaging.
Defective or DOA (dead on arrival) Product:
Please include the serial number and model number of the unit with your submission.
Include a brief description of the problem.
Warranty is held by the manufacturer and if the error occurred within the warranty period you would work with the manufacturer directly on the replacement.
EcoDirect will direct you to the appropriate contact for your claim.
Damages:
ALL SHIPMENTS SHOULD BE INSPECTED AT THE TIME OF DELIVERY
Note any discrepancies in item count and any item damages on Delivery Receipt (BOL) and inform the driver immediately.
Please do not refuse the delivery. Refusing delivery may result in additional freight charges. If damages are severe; Advise the driver to send them back to the warehouse.
Text or email pictures promptly of any damages and a copy of the BOL to our Logistics Claims Department at 760-295-1809 or rma@ecodirect.com
