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Customer Reviews
"Ecodirect.com is the best! They are such a pleasure to work with! Great brands at the best prices. Special thanks to Renée who always answered my questions on the spot, and giving thoughtful advice." Serge (Tahiti, French Polynesia)
"The experience I had with my purchase was very good. The items I ordered arrived when I expected & were packaged well. My overall purchasing experience was very positive."

- Thank you,
Marlene
"I recently found EcoDirect & have been extremely happy with their service. They have had all the PV modules, inverters, optimizers and accessories I needed. They provide excellent customer service & turn orders around very quickly. I have switched to EcoDirect for all my parts & materials orders. Highly recommended."

- Zeno
"I wanted to let you know I am very pleased with the service you gave & the quality & condition of the solar panels I received from EcoDirect. I will purchase more items in the future from EcoDirect and will be sure to tell others about your fine operation."

Thanks,
Maurice
"Thanks EcoDirect! My solar system is up and running; waiting for City and San Diego Gas & Electric inspections this week; so far so good!"

- J.L.,
Oceanside, CA
"I enjoyed ordering what I needed. It was simple and fast, no issues what so ever. If I need something else and its at a good price, I will defiantly order from here again. Also the shipping is at a good price."

- Simon
My shipment arrived on time, as predicted. Very, very good performance by EcoDirect. What more could you ask for from an online material supplier? Looks like the quantity from Quick Mount is spot on & the rails were bundled safely. EcoDirect will be my recommended source to my friends & neighbors for solar.
- Thank you, Jim Lake
Escondido, CA
"Over the past couple of years, I have purchased several items from Ecodirect and I have always been happy with their customer service and prompt delivery of products."

- Chris
"I am very satisfied, everything was as expected."

- Anon
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Return a Product

Thank you for shopping at EcoDirect! To return your purchase, please fill out the form below. Once you have filled out the form, you will be contacted by our RMA specialist with further instructions.

The following items are not eligible for return:

  • Custom built or special order products.
  • All International Orders - All Sales Final
  • Products that are not new, NOT in their original packaging or that have been used or installed cannot be accepted
  • Products delivered more than 30 days ago

Please be aware of the following:

  • Your return may be subject to a 20% restock fee
  • Freight shipments are subject to approval and will require review.
  • You will be responsible for shipping your return back to EcoDirect
  • Returns must be initiated within 30 days of receipt.
  • Products must be received within 30 days of return merchandise authorization, or return merchandise case will be closed.
  • Products must include all components originally shipped with the item (cables, hardware, etc)

If your product is defective, this may be a warranty issue. The best solution is to contact the manufacturer directly for a replacement. If you need assistance contacting the manufacturer, our customer service team would be happy to help.

OutBack Warranties

OutBack Power Product Registration MUST REGISTER WARRANTY FOR COVERAGE

Contact Information

Return Information