No returns will be accepted without prior authorization and must include the
RMA number. Any product that is returned must be brand new, in excellent
condition and packaged in the original manufacturer’s carton with all
corresponding hardware and documentation. Returns must be shipped with prepaid
freight and insured via the carrier of you choice to arrive back at Eco Direct
within 30 days of delivery.
Shipping charges will not be refunded, unless, an error was
made by Eco Direct in shipping. Before returning an item, you must have a
Return Material Authorization (RMA) number.
All returns are subject to a 20% restocking fee.
Because of the customization involved, trackers and mounts
are non-returnable. The Staber clothes washer is also a non-returnable item. Returns for refurbished equipment will not be accepted and
should be processed through the manufacturer directly. Most refurbished
equipment carries a manufacturer's warranty.
No returns will be accepted on installed items.
No returns will be accepted beyond 30 days of original
delivery.
The value and cost of replacing any items missing (e.g.
parts, manuals, etc.) will be deducted from the refund. Returns must be shipped
with prepaid freight and insured via the carrier of you choice to arrive back
at Eco Direct within 30 days of delivery.
What is the warranty policy for Eco Direct? All of Eco Directs products are covered by the original
manufacturer's warranty. If you need help getting in touch with the
manufacturer or aren't sure what your warranty limitations are, you can read
our returns information. If that doesn't answer your questions, please contact
our customer service department.
Warranty Policy - Please contact the manufacturer’s customer
service number to obtain warranty repair service. Check the manual or instructions
that accompanied your product for updated information. Most manufacturers’
require the following information:
1. Serial number of the item
2. Purchase date
3. Warning, Error or Panel Fault Message
4. Description of the problem
The manufacturer will provide troubleshooting and/or
warranty service for your product.
Vendor Customer Service Number
BLUE SEA 360-738-8230
BLUE SKY 760-597-1642
FRONIUS 805-683-2200 OR 810-220-4414
GE SOLAR 302-451-2625
GENIUS POWER SUNWIZE- 1-800-817-6527
GRUNDFOS 913-227-3400
IOTA 520-294-3292
MORNINGSTAR 215-321-4457
OUTBACK 360-435-6030
RICH ELECTRIC SUNWIZE- 1-800-817-6527
RV POWER PRODUCTS 760-597-1642
SHARP SOLAR 800-765-2706
SHELL SOLAR (Solar World) 805-482-6800
SHURFLO 800-854-3218
SMA AMERICA 530-273-4895
SOUTHWEST WIND POWER 928-779-9463
SPECIALITY CONCEPTS 818-998-5238
SQUARE D (Fraymar Electric Co)
518-436-4761
SUNWIZE OEM BRAND SUNWIZE- 1-800-817-6527
STECA SUNWIZE- 1-800-817-6527
UNIRAC 505-242-6411
UNISOLAR 800-843-3892
XANTREX 800-670-0707 OR 604-442-8595
How do I obtain an RMA number? RMA Request Procedure - Please contact the EcoDirect
Customer Service with your return request and an explanation for the
return.
I received a damaged item, what do I do? Although most shipments are received in perfect condition, please
carefully inspect all packages for damage. If damage is visible, reject the
shipment, be sure the driver notates the damage and contact Eco Direct within
24 hours. Please contact immediately to initiate a claim. We will file a damage
claim with the shipper and ship a replacement as soon as possible. You will not
be charged any additional shipping or handling fees for replacement shipments.
